1. Overview

Alphabet House, Inc. ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit alphabethouse.com or communicate with us, including via SMS text messaging.

By using our website or providing your contact information, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: your name, email address, phone number, and any details you voluntarily provide via our contact form
• Communications: the content of messages you send us, including via email or SMS
• Usage data: general, non-identifying information about how visitors interact with our website (e.g., pages visited, browser type)

We do not collect sensitive personal data such as financial account numbers, government IDs, or health information.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide Zoho consulting and development services
• Send appointment confirmations, project updates, and follow-up communications
• Send SMS messages when you have explicitly opted in to receive them
• Improve our website and service offerings
• Comply with legal obligations

We will not use your information for purposes materially different from those described here without your consent.

4. SMS Messaging

Alphabet House, Inc. uses SMS to communicate with clients and prospective clients who have explicitly opted in. The following terms govern our SMS communications:

Standard message and data rates may apply depending on your mobile carrier and plan. Your phone number and SMS consent will never be sold, shared, or transferred to third parties for their own marketing purposes. Consent to receive SMS is not a condition of receiving our services.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following limited circumstances:

• With service providers who assist in operating our website or delivering our services (e.g., Zoho), subject to confidentiality obligations and only to the extent necessary
• If required by applicable law, regulation, legal process, or governmental request
• To protect the rights, property, or safety of Alphabet House, Inc. or others

Any third-party service providers we engage are contractually prohibited from using your data for their own purposes.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or comply with applicable law. Contact and project-related information is typically retained for the duration of our professional relationship and for a reasonable period thereafter.

You may request deletion of your data at any time by contacting us at ronnie@alphabethouse.com.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Opt out of SMS communications at any time by replying STOP
• Withdraw consent for any processing based on consent

To exercise any of these rights, contact us at ronnie@alphabethouse.com. We will respond within a reasonable timeframe.

8. Cookies

Our website may use basic cookies to support site functionality such as navigation and session management. We do not use cookies for advertising, behavioral tracking, or third-party analytics. You may configure your browser to block or delete cookies; doing so may affect certain site features.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., Zoho, Twilio). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with an updated effective date. Continued use of our website or SMS services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal data, please contact: